故障之Redis缓存出现异常

目录

故障表现

问题结论剖析

问题改进措施

1、redis操作改进

2、业务降级与容错处理

3、监控维度

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故障现象描述

Redis在线用户缓存数据异常问题

Redis中存在异常数据

{"queueList":["10000993","10000994","10000995"],"agent":{"queueList":["10000993","10000994","10000995"],"webrtcSipKey":"wsIFFl0d7C","departmentConfig":{"departmentIdList":[],"leaderId":""},"roles":["6114cd553f09bc0011563d17","6125b15cc019c600111524ba","6125b27878aefa001126f3c1"],"mobile":"","agentName":"孙李锁","updateUser":"62a9482305695f65e4b3a8d1","toAnswerOffline":"0","updateTime":"2022-06-15 13:47:15","agentNumber":"2888","accountId":"2888887","crmId":"","la